faq/commission

all sales are final

 

the piece that I like isn't online, how can I buy it?

if the piece you're looking for isn't on my site please dm or email me via @miyakumo or one@miyakumo.co

it may still be available but if I posted it a while ago it's probably gone

I don't re-make any of my pieces but if you would like something similar please read on for information about commissions

 

can I commission a piece?

I can design and make a custom piece for you or a loved one

please email me at one@miyakumo.co for more information if you would like a bespoke piece

 

how long does shipping take?

depending on your country of residence, 3-10 working days

U.K orders take 3-5 days

I ship worldwide and I use a tracked service

for more information on shipping, including misdeliveries (attempted deliveries) and delayed or missing orders click here

 

can I return my order?

if the item has not been shipped out yet, or if you send an email to 

one@miyakumo.co within 24 hours of ordering, your order may be cancelled and refunded to you in full

for more information on exchanges & returns please click here

please note that all sales are final

 

can I change the design of a piece that is up for sale?

if you would like to make a bespoke alteration to a finished piece please

send an email to one@miyakumo.co

 

can I engrave the piece I'm looking to buy with a custom message?

yes

please note that in order for a legible engraving, the piece must have a flat, smooth surface.

the cost of a custom engraved message starts at £50

please email one@miyakumo.co with the piece you would like to purchase and the message in mind

 

 

 

if your question isn't included here you can contact me at one@miyakumo.co